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Privacy Policy

What type of information we collect.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

Why do we collect such personal information.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

How we store, use, share and disclose our site visitors' personal information

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

The purposes of processing

 

The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Infrastructure monitoring, Platform services and hosting and Analytics.

For specific information about the Personal Data used for each purpose, the User may refer to the section “Detailed information on the processing of Personal Data”.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

 

Analytics

The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to keep track of User behaviour.

Google Analytics (Google Ireland Limited)

Google Analytics is a web analysis service provided by Google Ireland Limited (“Google”). Google utilises the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.


Google may use the Data collected to contextualise and personalise the ads of its own advertising network.

Personal Data processed: Trackers; Usage Data.
Place of processing: Ireland – Privacy Policy – Opt Out.

 

Google Analytics with anonymised IP (Google LLC)

Google Analytics is a web analysis service provided by Google LLC (“Google”). Google utilises the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualise and personalise the ads of its own advertising network. This integration of Google Analytics anonymises your IP address. It works by shortening Users' IP addresses within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be sent to a Google server and shortened within the US.

Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out.

 

Infrastructure monitoring

This type of service allows this Application to monitor the use and behaviour of its components so its performance, operation, maintenance and troubleshooting can be improved.
Which Personal Data are processed depends on the characteristics and mode of implementation of these services, whose function is to filter the activities of this Application.

 

Sentry (Functional Software, Inc. )

Sentry is a monitoring service provided by Functional Software, Inc. .
Personal Data processed: various types of Data as specified in the privacy policy of the service. Place of processing: United States – Privacy Policy.

 

Platform services and hosting

These services have the purpose of hosting and running key components of this Application, therefore allowing the provision of this Application from within a unified platform. Such platforms provide a wide range of tools to the Owner – e.g. analytics, user registration, commenting, database management, e-commerce, payment processing – that imply the collection and handling of Personal Data.
Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.

 

Wix (Wix.com, Ltd.)

Wix is a platform provided by Wix.com, Ltd. that allows the Owner to build, run and host this Application. Wix is highly customisable and can host websites from simple blogs to complex e-commerce platforms.

Personal Data processed: billing address; device information; email address; first name; last name; payment info; phone number; shipping address; Trackers; Usage Data.

Place of processing: Israel – Privacy Policy

Facebook (connect and shop)

Facebook is connected to our shop page as a social service provider, information collected is purchases from Facebook to tailer your personal experience online, personal data processed: billing address; device information; email address; first name; last name; payment info; phone number; shipping address; Trackers; Usage Data.


How we communicate with our site visitors 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


How we use cookies and other tracking tools

https://support.wix.com/en/article/cookies-and-your-wix-site

These are the cookies that are used as default as part of the Wix guidelines;

XSRF-TOKEN Used for security reasonsSession (Essential)

hsUsed for security reasons Session (Essential)

svSessionUsed in connection with user login - 12 months (Essential)

SSR-cachingUsed to indicate the system from which the site was rendered - 1 minute (Essential)

_wixCIDXUsed for system monitoring/debugging - 3 months (Essential)

_wix_browser_sessUsed for system monitoring/debuggingsession (Essential)

consent-policyUsed for cookie banner parameters - 12 months (Essential)

smSessionUsed to identify logged in site members Session (Essential)

TS*Used for security and anti-fraud reasonsSession (Essential)

bSessionUsed for system effectiveness measurement - 30 minutes (Essential)

fedops.logger.XUsed for stability/effectiveness measurement - 12 months (Essential)

wixLanguageUsed on multilingual websites to save user language preference - 12 months (Functional)


How can you withdraw your consent
If you don’t want us to process your data anymore, please contact us at toptotailgrooming@outlook.com or send us mail to: [unit 3 block 2, Glasgow Road Trading Estate, G72 0NJ, our physical mailing address].

Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it

Have any questions?
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [toptotailgrooming@outlook.com].

Want to learn more about cookies and there purposes?

Visit https://allaboutcookies.org to learn more

Shipping/Refunds Policy

Shipping

 

Right now we only deliver to addresses from within the UK.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping you choose, shipping date estimates and courier may vary.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up.

 

Standard Shipping

 

Standard shipping is calculated by using weight. We select the service which will fit the amount of weight and volume you order. This service will usually take 2-4 working days, we strive to despatch most order same day if ordered before 4pm but overall shipping times will vary on availability and courier delays. 

 

Returns Policy

Our returns do depend on the item you have purchased but should an item be unopened, in the original packaging and unworn/unused you may return it within 7 days of purchase.

We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

No returns can be dealt with until they have arrived back to us which can take up to 8 working days.

You should expect to receive your refund within 10 days of us receiving your return, however, in many cases you will receive a refund more quickly. This time period includes the time it takes us to process your return once we receive it back (1 to 3 business days), and the time it takes your bank to process our refund request (3 to 5 business days)

Disputes

If your want to raise any form of dispute please contact us via email at: toptotailgrooming@outlook.com, we will make sure to get back to you as soon as possible.

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